PMi Systems Integrators
Customer Satisfaction Summary
Description of Net Satisfaction Index (NSI):
The NSI score is based on the question:
How satisfied are you with the overall performance
of PMi Systems Integrators
in servicing your account?
Scale Weight
Completely Satisfied 10 100
9 90
8 80
7 70
6 60
Neutral 5 50
4 40
3 30
2 20
1 10
Completely Dissatisfied 0 0
The score reflects the weighted response of customers
in each of these
distinct categories.
Net
Satisfaction Index = 94
Margin of Error = 4.02
Total Customers Sampled = 10
Interviewing Conducted 09/27/0111/26/01
The margin of error or confidence interval for your
2001 measurement was calculated at a 90% level of confidence.
The confidence interval is the margin of error extending
on either side of a sample statistic (in this case, Overall NSI)
which is likely to include your NSI if 100% of your customers were
interviewed. The confidence interval is an expression of the probability
that a particular confidence interval includes your total population
NSI. Therefore, if your 2001 NSI was 80, with a margin of error
of 5, you can be 90% confident that if all of your customers were
interviewed, your NSI would be between 75 and 80.
